MANCHESTER, N.H. — New Hampshire is set to receive roughly $338,000 as part of a multi‑state settlement with Block Inc., the owner of Cash App, after regulators concluded the company failed to screen new users adequately and allowed scammers to exploit the platform.
What the settlement requires
Block agreed to pay a combined $45 million to participating states following a yearslong investigation into deceptive practices tied to Cash App. As part of the agreement, the company must:
- Maintain 24‑hour customer support for users;
- Cease making misleading safety or security claims about the app;
- Reaffirm a commitment to distribute up to $120 million for consumer compensation nationwide.
The settlement stems from officials’ findings that Cash App did not sufficiently screen new accounts for potential scammers, which left users vulnerable to fraud. The Vermont attorney general, who participated in the multistate effort, framed the action as a protection for consumers and for the broader marketplace.
"When you protect consumers, you protect the marketplace," said Vermont Attorney General Charity Clark. "And we are a marketplace economy in this country, and we have to be protecting consumers so that that will continue to thrive."
Local impact and context
While roughly $338,000 is a small slice of the overall $45 million distribution, it represents enforceable resources and oversight specific to New Hampshire. The settlement’s requirements for around‑the‑clock support and restrictions on safety claims are designed to reduce the kinds of consumer harms state investigators say they observed.
For New Hampshire residents who use peer‑to‑peer payment apps, the agreement aims to deliver both restitution and stronger safeguards. State officials did not publish a breakdown of how the New Hampshire funds will be used; in similar settlements, jurisdictions have directed money toward consumer education, restitution programs or general consumer protection efforts.
| Item | Amount |
|---|---|
| Total payment to states | $45,000,000 |
| Potential nationwide consumer compensation | Up to $120,000,000 |
| New Hampshire’s share (approx.) | $338,000 |
State and regional regulators have increasingly focused on payment apps as a source of fraud and consumer harm. This settlement joins broader enforcement trends in the Northeast, where attorneys general have pursued technology and financial companies over transparency, security practices and deceptive claims.
For New Hampshire users, the most immediate changes to watch for will be improved access to live customer support and clearer statements from Cash App about what protections the service does — and does not — provide. Consumers who believe they were defrauded on the platform should keep records of transactions and contact the New Hampshire Attorney General’s consumer protection division for guidance on possible restitution under the settlement.
